1. What do you sell on diablo3goldmmo.com?
We sell our services concerning obtaining and delivering virtual game currency and items to you to make the game easier. We do not sell the any actual items as they are property of the game publisher. 

2. Do you sell characters, or can you help me level them?
Currently, we do not sell game characters, but we do powerleveling service and you pay us to level your characters up in game.

3. How do you get so much money?
We have a group of players who play games 24/7 in turn to obtain the virtual gold in game. Also we have many gold suppliers who have been in contract with us to supply virtual game gold to us.

4. Can I sell my game gold on your site?
Unfortunately we do not provide such a service. But when we have decided to buy from players, we will post it on our site.

5. How can I place an order?
Firstly you need to choose the product and the amount you want to buy. We collect information like your real name, address, telephone number and confirmed email. We need these information to ensure safety and quality of all transactions. Then you need to offer give your in-game name. When you check out you will be asked to choose one payment method. After all of this done, you just need to pay for the order and wait for the delivery.

6. Is there any discount for larger orders?
No, we do not usually make discounts. If you want to ask about them and intend to place order for at least 200 USD, you might contact us on via livechat or email, and then we will check if we can give you any discounts.

7. How long do I have to wait for delivery?
We try to deliver all the items and money in 15 mins after we received your order has been confirmed by us. You can contact us by livechat once you have finished the payment to check your order status.

8. How do I get the game gold in game?
After your order has been confirmed, we will login game and try to find you by your character. Then we will deliver the virtual game gold to you by the ingame mail system.

9. What should I do if I typed the wrong character name?
You have to contact us as soon as possible. We usually try to confirm if the character name is valid, but we do not take responsibility if you didnt contact us before delivery.

10. I didnt receive my virtual game gold. Can your prove me you really sent them?
Yes! We record every transaction on a file like the delivery screenshot or video. Therefore you wont be able to cheat that you didnt receive it, or someone must have had access to your account and taken it.

11. What forms of payment do you accept?
We accept payment from paypal, credit cards and debit cards.. If you have a paypal account, you can just pay with it. If you do not have a paypal account, you can pay with your credit card or debit card through paypal.
Also we accept payments through Western Union. If you want to get our Western Union information, please just contact our 24/7 Livechat Support.

12. How long does it take for my payment at www.paypal.com to be processed?
Credit Card/Paypal account balance ¨C Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
eCheck payments - The payment takes a couple of days to get cleared therefore we will not ship any items untill it does.

13. What is Western Union?
It is a global leader in money transfer services. It offers services through Agent locations around the world.

14. How can I transfer money via Western Union?
You have to visit www.westernunion.com. Then you can send money online or you can go to your local agent to send the money.

15. Is this business safe?
Yes, we have experience in selling virtual game gold on internet. Our company has been dealing in this for more than 6 years, so you do not need to worry at all.

16. Im worried about the privacy of my details?
We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy on our homepage.

17. Can I make a fraud here?
We take any sort of fraud seriously. Whether it is paypal, credit card or internet fraud, we completely cooperate with paypal, as well as local and federal law enforcement officials to apprehend the individuals or groups behind this.

We are committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:

IP logger, for verification and tracking (we know your IP address)

Contacting Paypal to retain customer telephone numbers (We might call you)

Email/Chat logs

Verification of telephone number and address (we only accept paypal payments that include a CONFIRMED SHIPPING ADDRESS)

Proof of our delivery in a windows media video file.

In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities, eg. NFIC (InternetFraudComplaintCenter - http://www.ic3.gov) & IFW (NationalFraudInformationCenter - http://www.fraud.org) etc. And provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with paypal.  

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